Job Responsibilities

• Handle and coordinate customers’ shipment arrangements to ensure smooth, timely execution.
• Liaise with overseas agents to arrange and monitor shipment movements.
• Respond promptly to customer inquiries via email, phone, or other communication channels.
• Compile shipment documentation and ensure accuracy and completeness of required documents.
• Prepare relevant reports related to shipment activities and customer requirements.
• Coordinate closely with the Sales and Operations teams to ensure efficient service delivery.
• Undertake additional tasks or responsibilities as assigned by Management from time to time.
• Support and contribute towards achieving the Company’s operational and service objectives.

Job Requirements

• Minimum Diploma or Bachelor’s Degree in any relevant field.
• At least 2 years of working experience in the freight forwarding or logistics industry.
• Knowledge of the Sysfreight system will be an added advantage.
• Good written and verbal communication skills.
• Proficient in computer applications (e.g., MS Office and related systems).
• Possess a pleasant personality, with a responsible and committed work attitude.
• Able to work independently with minimal supervision as well as collaboratively in a team environment.
• Strong attention to detail, with the ability to multitask and meet deadlines.
• Able to work well under pressure in a fast-paced environment.

Client Background
Our client is an established freight forwarding company located in USJ, Subang Jaya, Selangor, providing comprehensive logistics and freight solutions to regional and international clients.