Customer Care Executive

Location : Kota Damansara, Petaling Jaya

Salary : RM 3,500 - 5,500

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job description

Appointment scheduling with customer considering the availability of a purchase order (according to the local guidelines) aligned with arrival of parts and tools.
Act as the first point of Customer Contact.
Use of service information system (SIS)
Check and ensure availability of spare parts, wear parts and tools at customer or with the technician, Check when part is going to be on-site.
Responsible in handling the end-to-end process of logistics order and delivery.
Prepare and record all forms related to billing including Delivery Order, Invoices and receipts.
Manage other administrative, office and technical tasks as assigned by the immediate superior
Backup for In-house team in case of emergency.

Requirements:

A diploma in Business Administration or any related discipline
1-3 years working experience in customer service or accounting or any similar field
Past working experience in semiconductor or closely related industry is an advantage
Good command of English – both spoken and written, added advantage for knowledge of extra language but not mandatory.
Team player with strong interpersonal & problem-solving skills
Proactive working attitude
Excellent communication skills

Company Profile

The company is a subsidiary of a MNC engineering company located in Kota Damansara, Petaling Jaya. Their business involves in sales and service/maintenance of solar system and parts.

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