Responsibilities:

• Responsible in managing customer service response to clients freight assignments
• Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
• Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers.
• Enhance service experience through delivering professionalism and understand the varying needs and demands of each individual customer.
• Maintain and file all records in accordance with company procedure.
• Ensure timely management of complaints and inquiries escalations.
• Provide responsive reply to general customers' inquiries or via other interaction channels to rectify their situation to the best of our ability

• Degree/Diploma in Business Administration or any field with adequate relevant experience.  SPM holders with similar experience are encouraged to apply.
• 2 year(s) and above of working experience in Customer Service / Coordinators / Operation (B2B) is required for this position.
• Working experience in logistics/freight forwarding industry is a must.
• Good understanding of procedures and documentation of air and ocean freights
• Excellent interpersonal skill
• Clarity in verbal and written communication
• Leadership quality and able to motivate customer service team, create team spirit, sense of belonging and individual development.
• Able to remotely standby during weekends to monitor freights activities at different regions when needed.