Job Responsibilities:

• Providing technical support to customers – taking enquiries by phone and email
• Troubleshoot, diagnose and resolve problems related to hardware, software and operating system
• Asking questions about the problem and explaining possible solutions
• Using automated diagnostic programs to solve problems
• Utilize helpdesk software to log calls with descriptions of issues, progress and solutions
• Assign fault & non-fault calls to relevant engineers to handle until issue resolve
• Distribute documents such as checklist, configuration files and request forms to relevant people & prepare necessary reports

Job Requirements:

• Minimum Diploma or Degree in Computer Science/Information Technology or equivalent
• Working experience in helpdesk support, IT support or relevant
• Hands on skills or knowledge in hardware, software, operating system, especially on Microsoft products
• Possess Microsoft-certified desktop support or A+ is an advantage
• Good spoken & written communication skills
• Monday-Friday 9am-6pm, alternate Saturday 9am-1pm

Benefits:

• Accessible by LRT and Rapid Bus
• Medical insurance
• EPF
• Standby Allowances
• Conducive & vibrant work environment

About our client

Our client is actively expanding IT solutions provider which services includes IT maintenance & support, data center consolidation, system virtualization and project management